This Guarantee gives you specific rights. It is offered as an additional benefit to your rights and remedies under law, which may vary from country to country, and nothing in this Guarantee will replace or lessen your legal rights and remedies. You can find out about your legal rights and remedies by contacting your local consumer advice service.

In particular, the Goldie Aberdeen has a legal duty to supply products that conform to the contract made with you.

Products sold by the Goldie Aberdeen include a guarantee for Products that are faulty or not as described during the periods set out below for various Product types:

One years from the original date of purchase for silver jewellery, 9K/14K/18K gold jewellery, 18K gold plated jewellery, and for gold and silver jewellery in the Moissanite Diamonds by Goldie Aberdeen range. 

This means you can request a repair or replacement free of charge if the Products turn out to be faulty or not as described during this period.We will repair your Product or replace it with a Product of identical or similar characteristics, except as set out below. We may at our own discretion replace your Product under this Guarantee whether or not a repair of your original Product is possible. If we choose instead to repair your Product, we may do so with new or refurbished components.

You may instead request a refund or price reduction if the Product cannot be repaired or replaced at all or within a reasonable time or without inconvenience, or the cost of repair or replacement is disproportionate to the value. Refunds, if authorised, will usually be made using the same payment method originally used by you to pay for your purchase.

Please retain your Order Receipt Confirmation or, where applicable, pass it to a gift recipient as the original proof of purchase is the warranty under which this Guarantee operates. If the Order Receipt Confirmation is not available, a bank statement showing the relevant transaction will suffice. This does not affect your rights in law as a consumer.

This Guarantee does not cover normal wear and tear, or damage caused by accidents, mishandling, improper use (such as knocks, dents, crushing etc.). Repairs (or attempted repairs) to Products other than by Goldie Aberdeen will void this Guarantee whether or not damage has been caused by such repair or attempted repair. Wearing counterfeit charms, charms from incompatible Goldie Aberdeen collections or charms by other brands on your Goldie Aberdeen bracelet could damage the unique threading system and if such damage is caused, it will not be covered by this Guarantee.

If your Product is repaired or replaced by Goldie Aberdeen under this Guarantee, the new Product will benefit from the remainder of the term of this Guarantee (calculated from the date of the original purchase of the Product). The period of this Guarantee shall not be extended whether or not your Product is repaired or replaced.